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DServ - Complete eConcierge Solutions
Connecting Hotel to Guest
DServ – Guest deserves the best! Our solutions make this possible with a complete set of features which makes guest always connected to Hotel services.
Guests’ expectations for hotel services have moved beyond the usual view, room and valet. In the hospitality industry, effectively anticipating and responding to customer needs is key to long-term success. Personal relationship with hotel & comfort of stay brings back the guest to re-visit and become loyal customer of the Hotels.
To help you raise the comfort level of your customer, DServ brings in e-Concierge solutions a new dimension through a touch based gadget (tablet). With DServ your guests are ‘always connected’ to your Hotel services, literally! And hence gain full access to your services at their fingertips. By adopting DServ, you will broaden your region of service with the help of Wi-Fi technology; your guests can reach you from anywhere in the hotel premises effectively. They are never out of reach, whether they are sitting in the foray, conference room or relaxing in the spa.
LAD’S Tech DServ solutions address the need for the increase in the ROI for hotel through its features like E-Menu, Local Travel Desk, and In-house Event Promotions etc.
Benefits and Return of investment
| Sl. no |
Benefits |
Impact |
| 1 |
E-Menu: Feature the menu at customers’ fingertips. Take the food and beverages orders remotely. Let your customer experience “What you see is what you get” feel. Western survey says that it brings more than 30% more revenue when compared to paper based menus. |
Ease of ordering followed by increased sales |
| 2 |
Promoting Amenities and facilities: Showcase your amenities such as GYM, SPA and Card room etc. through videos and photos. |
Increased revenue through effective selling of the amenities |
| 3 |
Promote In-house events: Increase your guests’ participation in In-house events through Pop-up video or Image advertisements on DServ tablet. |
Increased customer engagement |
| 4 |
Local Travel Desk: Faster interactions and map integration to the travel plans, helps your Guests to plan their excursions better. |
Increased sales of Value Added Services |
| 5 |
External Advertisements: Cross sell and up sell is possible by dynamically gathering data and presenting the same to Guests in real-time. |
Increased strategic partnerships |
| 6 |
Effective order processing. DServ can be easily integrated to e-CRM to delight your Guests. |
Make your mark in the Hospitality |
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